Incident Update: AWS Outage Impact on Email Processing

Incident Report for mxHero, Inc.

Resolved

We experienced temporary delays in email processing due to an AWS outage in the US-EAST-1 region.
During the incident, some email deliveries were delayed, but all emails have since been successfully received and delivered.

Please note that our status page was temporarily unavailable during the event because our provider (Atlassian) was also affected by the same AWS outage impacting multiple companies.

https://health.aws.amazon.com/health/status

Our systems are now fully operational, and we continue to closely monitor the situation to ensure stability.

Thank you for your patience and understanding.

Posted Oct 20, 2025 - 09:00 UTC