All Systems Operational
Email Delivery Service ? Operational
90 days ago
99.98 % uptime
Today
Platform Applications ? Operational
90 days ago
100.0 % uptime
Today
Platform Dashboard ? Operational
Client Extensions ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024
Resolved - This incident has been resolved.
Mar 1, 00:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 29, 23:45 UTC
Identified - We have identified an abnormal load on the system, and our team is actively working on implementing remediation measures. Our top priority is to address this situation promptly and restore the normal functioning of the system. We appreciate your patience and understanding as we work towards resolving the issue. If there are any further updates or changes, we will keep you informed.
Feb 29, 23:01 UTC
Investigating - We are monitoring a recent spike of network issue and the system is working on recovery. Some emails are been rejected and emails system will again retry them. We appreciate your patience as we work to gather more details and provide further insights into the current status.
Feb 29, 22:35 UTC
Feb 29, 2024
Resolved - We have mitigated the issue and all emails were processed and are processing now normally.
Feb 29, 14:58 UTC
Update - Our engineering team is currently deploying a solution to address the identified issue. The problem was traced to a scenario where network instability in a single node of our infrastructure, due to interdependencies among nodes, could potentially lead to simultaneous failures across the system. We have now eliminated this dependency, thereby preventing the cascading effect we were experiencing. Our team remains vigilant and continues to actively monitor the situation.
Feb 29, 14:24 UTC
Update - We are continuing to monitor for any further issues.
Feb 29, 10:23 UTC
Monitoring - We are continuously monitoring the situation, and as of now, all processes and deliveries are functioning correctly. Following the recent network issue, where mxHero was temporarily unavailable to some external email servers such as Office365 and GApps, there is a possibility of delayed emails being sent to our server in the next few hours. This potential delay may account for any current discrepancies in the delivery timeline. We appreciate your understanding and assure you that we are actively addressing and resolving any issues that may arise during this period.
Feb 29, 10:22 UTC
Update - Following our recent network recovery, it appears that we are now receiving emails from external servers that were previously delayed. These emails are currently being sent to us for delivery. It is possible that some delays may occur as a result of processing these incoming emails. We are actively investigating the situation to gather more details and ensure a comprehensive understanding of the current status. We appreciate your patience and understanding as we work to address any potential impact on the delivery process.
Feb 29, 08:52 UTC
Investigating - We have received notifications from clients indicating that delayed emails are still being received. Our ongoing investigation suggests that these emails may be part of the recovery process for messages that were temporarily rejected outside our network. It appears that these delayed emails are now being routed to mxHero for delivery. We are actively investigating this situation to confirm the source and nature of these delayed emails. We appreciate your patience as we work to gather more details and provide further insights into the current status.
Feb 29, 08:41 UTC
Resolved - Our operations team received automated alerts regarding delays in the delivery of certain emails. The incident has been successfully resolved, and our services have returned to normal operation. Our engineering team is actively investigating the root cause of the issue, which appears to be related to a problem with the underlying host of some application instances.

It's important to note that all pending messages have been delivered, and no emails were lost during this occurrence. The only impact was an additional delay in the delivery process. We appreciate your understanding, and we are committed to identifying and addressing the root cause to prevent any recurrence of similar incidents in the future.

Feb 29, 01:00 UTC
Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 13:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 22, 12:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 12:11 UTC
Scheduled - We are in the process of updating mxHERO!
A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.

For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.

Thank you!

Feb 22, 12:11 UTC
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.