Resolved -
We are pleased to report that email delivery through Google Workspace is flowing normally again. While Google has not yet officially closed their incident, we have confirmed on our end that emails are being sent and received without delays or disruptions.
We will continue to monitor the situation over the next few hours to ensure stability is maintained. Should any issues resurface, we will immediately post a new update.
We appreciate your patience throughout this incident. This case is now closed.
Apr 8, 21:21 UTC
Identified -
Google has officially confirmed an issue with Gmail affecting email sending and receiving, with impact beginning at 7:00 AM PDT. Their engineering team is actively working on mitigation, though no ETA has been provided yet.
You can follow Google's official incident updates here: Google Workspace Status Dashboard -https://support.cloud.google.com/portal/system-status?product=WORKSPACE&cssp=true
As previously confirmed, mxHERO's infrastructure is fully operational and completely unaffected. We will continue to monitor Google's progress and post further updates as they become available. Google's next update is expected by 10:30 AM PDT.
We apologize for any inconvenience this may cause and appreciate your patience while Google works to resolve the issue.
Apr 8, 17:25 UTC
Update -
We have completed a thorough evaluation of all connections on our end — both outgoing and incoming — and found absolutely no issues on the mxHERO infrastructure. We can confirm this problem is not related to our platform in any way.
We are now in active contact with the Google Workspace support team and are awaiting their response.
This appears to be a global Gmail/Google Workspace outage, with a significant number of users reporting issues across the board. You can follow the live reports on Downdetector - https://downdetector.com/status/gmail/.
We will continue to closely monitor the situation and post further updates as we receive more information from Google.
Apr 8, 16:47 UTC
Investigating -
We are currently investigating a connectivity issue affecting email delivery for Google Workspace users only. Some outbound emails from Google Workspace accounts may be delayed or temporarily undeliverable.
Our mxHERO servers are fully operational and unaffected. The issue is isolated to Google's outbound mail infrastructure, which is timing out when attempting to connect to our relay endpoints. All other email providers and services are functioning normally and are not impacted.
We are actively monitoring the situation and will provide updates as more information becomes available.
What you may experience: Delayed or bounced outbound emails, but only if you are sending through Google Workspace.
Next update: We will post an update within the next hour or sooner if the situation changes.
Apr 8, 16:18 UTC
