All Systems Operational
Uptime over the past 90 days. View historical uptime.
Email Delivery Service ? Operational
90 days ago
100.0 % uptime
Today
Platform Applications ? Operational
90 days ago
100.0 % uptime
Today
Platform Dashboard ? Operational
Client Extensions ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024

No incidents reported.

Dec 12, 2024
Upcoming scheduled release notice
Completed - The scheduled maintenance has been completed.
Dec 12, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 12:33 UTC
Scheduled - We are in the process of updating mxHERO!
A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.

For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.

Thank you!
Dec 12, 12:33 UTC
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024
Brief Impact on SSL Certificate Rollout
Resolved - During the rollout of an SSL certificate update, some tenants may have experienced a brief delay in the certificate deployment process. This delay might have caused short-term delivery delays for certain messages and, in rare cases, bounced messages, depending on the destination server configuration. Our engineering team quickly identified and addressed the issue, and the rollout is now fully complete. All messages have been processed, and there are no pending deliveries within the mxHERO service. The certificate update window was on Sunday between 2024-12-08 00:00 and 11:00 UTC.
Dec 8, 12:09 UTC
Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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