All Systems Operational

Email Delivery Service ? Operational
90 days ago
100.0 % uptime
Today
Platform Applications ? Operational
90 days ago
100.0 % uptime
Today
Platform Dashboard ? Operational
Client Extensions ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - Box has resolved the underlying issue affecting their API services (Box Status). As of now, all mxHERO operations involving Box have returned to normal. Email processing and content delivery to Box are functioning as expected.
Jun 12, 20:36 UTC
Identified - We are currently experiencing service degradation in mxHERO operations due to an ongoing incident on the Box platform. According to Box’s status page, users may encounter increased error rates or delays when making API calls.

https://status.box.com/incidents/fv3cpmp3kcgq

This issue is impacting mxHERO’s ability to process and upload emails and attachments that rely on Box as a storage destination.

We are actively monitoring Box’s incident updates and will provide more information as it becomes available. Our internal systems remain operational, and messages will be retried automatically where applicable once Box services stabilize.

Jun 12, 19:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:34 UTC
Scheduled - We are in the process of updating mxHERO!
A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.

For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.

Thank you!

Jun 12, 12:32 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.