Resolved -
Box has resolved the underlying issue affecting their API services (Box Status). As of now, all mxHERO operations involving Box have returned to normal. Email processing and content delivery to Box are functioning as expected.
Jun 12, 20:36 UTC
Identified -
We are currently experiencing service degradation in mxHERO operations due to an ongoing incident on the Box platform. According to Box’s status page, users may encounter increased error rates or delays when making API calls.
This issue is impacting mxHERO’s ability to process and upload emails and attachments that rely on Box as a storage destination.
We are actively monitoring Box’s incident updates and will provide more information as it becomes available. Our internal systems remain operational, and messages will be retried automatically where applicable once Box services stabilize.
Jun 12, 19:48 UTC
Completed -
The scheduled maintenance has been completed.
Jun 12, 13:34 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:34 UTC
Scheduled -
We are in the process of updating mxHERO! A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.
