Resolved -
All services have now returned to normal operation. AWS continues to report improvements and appears to have resolved the underlying issues in the US-EAST-1 region.
We are marking this incident as resolved, though our team will continue to monitor closely and reopen the event if necessary.
Thank you for your patience and understanding throughout this incident.
Oct 20, 19:17 UTC
Update -
We have restored normal operation of our platform after a second disruption caused by the ongoing AWS outage in the US-EAST-1 region. All emails are being processed and delivered correctly, but some customers may still experience temporary delays as AWS continues to mitigate underlying issues.
We continue to actively monitor the situation and will provide further updates as AWS progresses toward full recovery.
Thank you for your continued patience and understanding.
Oct 20, 19:03 UTC
Monitoring -
We are currently experiencing delays in email processing and delivery caused by the ongoing AWS outage affecting the US-EAST-1 region, which AWS has already reported earlier today on their Health Dashboard. This issue is impacting several AWS services that support our infrastructure, resulting in intermittent unavailability of some components and temporary queuing of emails within the mxHERO platform.
All emails remain safe and are being held in our processing queues; no messages are lost, but customers may notice delays in delivery until AWS fully restores infrastructure availability. Our monitoring confirms that the platform is operating normally apart from these delays, which directly correlate with the AWS service degradation.
Our engineering and operations teams are actively monitoring the situation and maintaining communication with AWS while continuing to process queued emails as resources become available. We will provide further updates as AWS progresses toward full restoration.
Thank you for your understanding and patience as we work through the effects of this external infrastructure event.
Oct 20, 16:58 UTC
