Box upload issues

Incident Report for mxHero, Inc.

Resolved

This incident has been resolved.

Posted Oct 19, 2020 - 17:28 UTC

Update

We have observed a full recovery.

Posted Oct 19, 2020 - 17:04 UTC

Update

We are seeing initial signs of recovery. Users should notice less of an impact at this time.

Posted Oct 19, 2020 - 16:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2020 - 15:26 UTC

Identified

Box is having issues with their API services. Emails depending on upload to box may be delayed some minutes and may fail to upload, but all emails are delivered with any issue. All other cloud storage platforms are working as expected since this is only a Box issue. You can know more about it on their status page (https://status.box.com/) we will update when the issue is resolved.

Posted Oct 19, 2020 - 15:26 UTC

This incident affected: Platform Applications and Client Extensions.