tag:status.mxhero.com,2005:/historymxHero, Inc. Status - Incident History2024-03-29T00:06:04ZmxHero, Inc.tag:status.mxhero.com,2005:Incident/203774792024-03-27T14:58:02Z2024-03-27T14:58:02ZUpcoming scheduled maintenance notice<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 2 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/203189832024-03-21T13:09:56Z2024-03-21T13:09:56ZUpcoming scheduled release notice<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/201843432024-03-07T13:05:56Z2024-03-07T13:05:56ZUpcoming scheduled release notice<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:13</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:02</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/201160192024-03-01T00:13:20Z2024-03-01T00:13:20ZEmail Processing Delays<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>23:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Identified</strong> - We have identified an abnormal load on the system, and our team is actively working on implementing remediation measures. Our top priority is to address this situation promptly and restore the normal functioning of the system. We appreciate your patience and understanding as we work towards resolving the issue. If there are any further updates or changes, we will keep you informed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Investigating</strong> - We are monitoring a recent spike of network issue and the system is working on recovery. Some emails are been rejected and emails system will again retry them. We appreciate your patience as we work to gather more details and provide further insights into the current status.</p>tag:status.mxhero.com,2005:Incident/201049402024-02-29T14:58:07Z2024-03-15T17:41:22ZEmail Processing Delays<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Resolved</strong> - We have mitigated the issue and all emails were processed and are processing now normally.<br /><br />A few cases identified with undelivered emails are being communicated directly to the customers.<br /><br />A bug in the system's code hindered proper distributed processing across multiple nodes. Consequently, when one node became overloaded, it triggered a chain reaction, overloading other nodes and causing widespread processing delays.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Update</strong> - Our engineering team is currently deploying a solution to address the identified issue. The problem was traced to a scenario where network instability in a single node of our infrastructure, due to interdependencies among nodes, could potentially lead to simultaneous failures across the system. We have now eliminated this dependency, thereby preventing the cascading effect we were experiencing. Our team remains vigilant and continues to actively monitor the situation.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:22</var> UTC</small><br><strong>Monitoring</strong> - We are continuously monitoring the situation, and as of now, all processes and deliveries are functioning correctly. Following the recent network issue, where mxHero was temporarily unavailable to some external email servers such as Office365 and GApps, there is a possibility of delayed emails being sent to our server in the next few hours. This potential delay may account for any current discrepancies in the delivery timeline. We appreciate your understanding and assure you that we are actively addressing and resolving any issues that may arise during this period.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:52</var> UTC</small><br><strong>Update</strong> - Following our recent network recovery, it appears that we are now receiving emails from external servers that were previously delayed. These emails are currently being sent to us for delivery. It is possible that some delays may occur as a result of processing these incoming emails. We are actively investigating the situation to gather more details and ensure a comprehensive understanding of the current status. We appreciate your patience and understanding as we work to address any potential impact on the delivery process.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Investigating</strong> - We have received notifications from clients indicating that delayed emails are still being received. Our ongoing investigation suggests that these emails may be part of the recovery process for messages that were temporarily rejected outside our network. It appears that these delayed emails are now being routed to mxHero for delivery. We are actively investigating this situation to confirm the source and nature of these delayed emails. We appreciate your patience as we work to gather more details and provide further insights into the current status.<br /><br />We have indications that this issue have started at Feb 28, 1:34 AM UTC.</p>tag:status.mxhero.com,2005:Incident/201040002024-02-29T01:00:10Z2024-02-29T10:24:08ZEmail Processing Delays<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Resolved</strong> - Our operations team received automated alerts regarding delays in the delivery of certain emails. The incident has been successfully resolved, and our services have returned to normal operation. Our engineering team is actively investigating the root cause of the issue, which appears to be related to a problem with the underlying host of some application instances.<br /><br />It's important to note that all pending messages have been delivered, and no emails were lost during this occurrence. The only impact was an additional delay in the delivery process. We appreciate your understanding, and we are committed to identifying and addressing the root cause to prevent any recurrence of similar incidents in the future.</p>tag:status.mxhero.com,2005:Incident/200473962024-02-22T13:12:56Z2024-02-22T13:12:56ZUpcoming scheduled release notice<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/199387822024-02-08T13:19:56Z2024-02-08T13:19:56ZUpcoming scheduled release notice<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/198289072024-01-25T13:15:45Z2024-01-25T13:15:45ZUpcoming scheduled release notice<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/196772632024-01-11T13:10:20Z2024-01-11T13:10:20ZUpcoming scheduled release notice<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:36</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/194975452023-12-21T13:12:22Z2023-12-21T13:12:22ZUpcoming scheduled release notice<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Scheduled</strong> - We are in the process of updating mxHERO!<br />A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.<br /><br />For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.<br /><br />Thank you!</p>tag:status.mxhero.com,2005:Incident/193662862023-12-07T14:11:15Z2023-12-07T14:11:15ZUpcoming scheduled maintenance notice<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/193312422023-12-05T10:35:28Z2023-12-15T16:12:44ZAccount Sync Delays Resolved<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Resolved</strong> - We received reports from users indicating a delay in the synchronization of "Accounts and Groups" from email providers such as Gapps, Office365, and AD/LDAP. Upon investigation, we identified an issue with our service provider that impeded the synchronization process for several hours. It's important to note that this problem solely affected the synchronization of accounts, aliases, and groups, and did not impact email processing.<br />Resolution: To address this issue and prevent similar occurrences in the future, we have implemented a proactive control mechanism for automatic recovery. With this measure in place, any potential disruptions to the synchronization process should be swiftly resolved.</p>tag:status.mxhero.com,2005:Incident/192028212023-11-23T14:25:18Z2023-11-23T14:25:18ZUpcoming scheduled maintenance notice<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/190704472023-11-09T16:26:20Z2023-11-09T16:26:20ZUpcoming scheduled maintenance notice<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/190116872023-11-03T16:09:48Z2023-11-03T16:09:48ZUpcoming scheduled maintenance notice<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/189338932023-10-26T13:06:18Z2023-10-26T13:06:18ZUpcoming scheduled maintenance notice<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/188530212023-10-19T13:30:18Z2023-10-19T13:36:43ZUpcoming scheduled maintenance notice<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:28</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:28</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 2 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/187646272023-10-12T14:21:03Z2023-10-12T14:21:03ZUpcoming scheduled maintenance notice<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 2 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/186892082023-10-04T20:21:29Z2023-10-04T20:21:29ZSome emails had a delay in Archiving address processing<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We expect around 4 hours to process the full list of emails delayed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Investigating</strong> - We have detected some delay in archiving address and we are taking actions. No email is lost, we are just experiencing some hours delay in archiving address processing.</p>tag:status.mxhero.com,2005:Incident/186316672023-09-28T16:41:24Z2023-09-28T16:41:24ZUpcoming scheduled maintenance notice<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. Rules executions using User Mailbox are going to be paused and resumed after migration. This will suspend processing of this emails while the upgrade is in place.<br />We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/185666102023-09-21T15:02:14Z2023-09-21T15:02:14ZUpcoming scheduled maintenance notice<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 1 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/185002682023-09-14T13:07:12Z2023-09-14T13:07:12ZUpcoming scheduled maintenance notice<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:04</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 1 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/184220752023-09-07T14:44:19Z2023-09-07T14:44:19ZUpcoming scheduled maintenance notice<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 1 hours. Thank you!</p>tag:status.mxhero.com,2005:Incident/183806532023-09-04T11:20:17Z2023-09-04T11:20:17ZUpcoming scheduled maintenance notice<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>09:04</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Scheduled</strong> - We're updating mxHERO!<br />We've scheduled a maintenance window in order to deploy new security features and software updates for mxHERO! This update should be non-impacting and will last approximately 4 hours. Thank you!</p>