All Systems Operational

Uptime over the past 90 days. View historical uptime.
Email Delivery Service ? Operational
90 days ago
100.0 % uptime
Today
Platform Applications ? Operational
90 days ago
100.0 % uptime
Today
Platform Dashboard ? Operational
Client Extensions ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 22, 2025

No incidents reported today.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Investigating Email Delivery Delays
Postmortem - Read details
Nov 18, 19:38 UTC
Resolved - The service is now stable, and the issue has been resolved. Email processing is functioning normally with no delays observed.

We have published a full postmortem for this incident on our Status Page, including the root cause, resolution, and actions taken to prevent recurrence.
Nov 18, 02:46 UTC
Update - All emails are now being delivered successfully. Some messages may have been delivered with delay, but there is currently no queue and email processing has returned to normal.

No emails were lost during this event.

We are continuing to investigate to identify the root cause and will provide updates as more information becomes available.
Nov 18, 01:39 UTC
Investigating - We are currently observing delays in email delivery for some messages. Our team is actively investigating the cause.

These delays are not related to the recently completed SSL certificate update.

We will provide further updates as soon as more information is available.
Nov 18, 00:28 UTC
Nov 17, 2025
SSL Certificate Renewal Completed
Resolved - We have successfully renewed and deployed the updated SSL certificate for the mxHERO Platform in production. No downtime or service impact occurred during this process.

If you notice any unexpected behavior, please contact our support team, although any impact related to this change is highly unlikely.
Nov 17, 20:10 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Upcoming scheduled release notice
Completed - The scheduled maintenance has been completed.
Nov 13, 14:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:48 UTC
Scheduled - We are in the process of updating mxHERO!
A maintenance window has been scheduled to facilitate the deployment of new security features and software updates for mxHERO. This update is expected to be non-impacting and is projected to last approximately 2 hours.

For detailed information about this release, please refer to the changelog at https://mxhero.helpjuice.com/general-information/changelog.

Thank you!
Nov 13, 13:48 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

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